BOOKING CONDITIONS
Have you made your booking through our website or camping.se?
Always contact 0771-117 117 or service@camping.se if you have questions about your booking. See specific booking conditions that apply at www.camping.se.
Have you made your booking by phone, email, or at the reception at Ursand Resort & Camping?
Then contact 0521-186 66 or info@ursand.se if you have questions about your booking.
BOOKING CONDITIONS
The following booking conditions apply if you have made your reservation by phone, email, or at the reception at Ursand Resort & Camping. If you have made your reservation online on our website or through camping.se, other booking conditions apply, see the conditions on your confirmation.
Open purchase for 24 hours
You have an open purchase for 24 hours if there are more than 7 days left until arrival.
Age limit for booking
To book/enter into an agreement with us, you must be 23 years old.
Booking Confirmation
The booking confirmation contains important information regarding your booking. It is your responsibility to check that the content of the booking confirmation corresponds with what you have booked. If this is not the case, it is important that you contact us immediately. In the event of circumstances beyond our control, we reserve the right to move you to equivalent accommodation. As a landlord, we, Ursand Resort & Camping AB, are obliged to ensure that you receive a written confirmation of your booking and that the cabin/camping plot matches the description.
When does my booking become binding?
The booking is binding as soon as it has been confirmed, verbally or in writing by the facility, regardless of whether you pay anything or not at this time. Important! Check carefully that all details and dates are correct when you receive the booking confirmation/invoice. In the event of errors, contact us immediately.
When should I pay?
Bookings must be fully paid before arrival.
If the arrival date is more than 40 days from the time of booking:
Pay the full amount immediately, or split the payment by paying 20% (minimum SEK 500) within 10 days and the remainder no later than 40 days before arrival.
If the arrival date is less than 40 days from the time of booking:
Pay the full amount immediately.
It is important to always provide the correct OCR number when making a payment.
If you miss the payment, it is considered a cancellation on your part and the booking may be canceled.
Different payment terms apply to long-term rentals or seasonal guests.
Departure earlier than planned
If you choose to depart earlier than planned, no money will be refunded.
Want to change a booking? Changes to your placed booking can be made via the reception, phone, or email and cost SEK 199 per occasion.
If your change creates a difference in price, no refund of the booking is made later than 40 days before arrival.
What applies if I want to cancel my cabin/camping plot? Cancellation is made on written request from you as a guest by emailing the campsite at info@ursand.se.
For cancellations earlier than 40 days before arrival, everything except 20% is refunded.
For cancellations closer than 40 days before arrival, no refund is made.
If you have become ill, you can cancel if you have purchased cancellation protection and have a valid certificate /medical certificate that is no more than 7 days old, see below conditions.
Note that unannounced delayed arrival or early departure day is considered a cancellation and no refund is made for the postponed stay.
When does cancellation protection apply?
Cancellation protection can be purchased for SEK 295 or SEK 595 per cabin, camping pitch, or tent site. This protection can only be added at the time of booking and cannot be purchased subsequently.
If booking more than one unit in a single reservation, cancellation protection is required for each cabin, camping pitch, or tent site in order to cancel a specific unit. If only one cancellation protection plan is purchased for the entire reservation, the entire booking will be cancelled.
Cancellation protection does not apply to school trips, groups, or seasonal bookings.
Cancellation Protection SMALL (295 SEK per site):
If you have purchased Cancellation Protection SMALL, it applies up to 24 hours before the arrival date. Cancellation is permitted provided that one of the following events has occurred and can be substantiated by a certificate (e.g., a medical certificate) from a doctor, public authority, or insurance company, issued no more than 7 days prior:
- Death, serious illness, or serious accident affecting you,
your spouse, your cohabiting partner, your (or your spouse’s/partner’s)
parents/children/siblings, or a fellow traveler.
- Occurrence of another serious event beyond your control, such as
fire or flooding in your home, making it unreasonable for you to uphold your booking.
- The same applies if you are called up for military service or
civil defense duty.
A copy of the medical certificate or documentation from an insurance company or
public authority must be sent to Ursand Resort & Camping. We must receive
this within 30 days of the cancellation.
Once received, the amount paid for the booking will be refunded, excluding
the administrative fee of 250 SEK and the cost of the cancellation protection (295 SEK).
Cancellation Protection LARGE (595 SEK per site):
With this cancellation protection, you may cancel for any reason up to 5 days
before arrival, and no certificate is required. Cancellations may also be made 24 hours prior to arrival if any of the following events occur; such events must be substantiated by a certificate (e.g., a medical certificate) from a doctor, public authority, or insurance company, dated no more than 7 days prior.
- Death, illness, or a serious accident affecting you, your spouse, your cohabiting partner, your (or your spouse’s/partner’s) parents, children, or siblings, or a fellow traveler.
- The occurrence of another serious event beyond your control—such as a fire or flood in your home—making it unreasonable to expect you to uphold the booking.
- The same applies if you are called up for military or civil defense service.
A copy of the medical certificate or the certificate from the insurance company or public authority must be sent to Ursand Resort & Camping. We must receive this documentation within 30 days of the cancellation.
Once received, the amount paid for the booking will be refunded, minus an administrative fee of SEK 250 and the cost of the cancellation protection (SEK 595).
Camping Key Europe
To camp with us, you need to purchase Camping Key Europe, which means that you as a guest must have a valid camping card when renting a camping plot. The camping card is not necessary when renting cabins from us.
The camping card is managed digitally and gives you a free liability and accident insurance, discounts, and offers that apply to the whole family. Read more at www.camping.se.
Check-in/Check-out Times
At our facility, the following check-in and check-out times apply:
Camping plot/motorhome spot/tent site: Check-in from 13:00 and check-out until 12:00.
Cabins: Check-in from 15:00 and check-out until 11:00, with final cleaning booked check-out until 10:00.
What are my rights?
If we cannot provide the cabin, camping plot, or tent site in promised condition or at the correct time and cannot offer you equivalent rental property, you have the right to terminate the agreement. In this situation, we must refund the total cost of your booking minus the possible benefit you may have had from the plot/cabin.
If you have complaints, these should be presented to us as soon as possible. Errors that occur during your stay should be reported immediately so that we can correct them. If you have violated our rules of conduct, we will refund the remaining time according to your booking if we find a new guest who rents the place/cabin minus the costs imposed on us or other guests in connection with this.
What are my obligations?
To book camping/cabin, you must be 25 years old, otherwise, a guardian must be part of the group staying at the campsite. You are responsible for reading through your booking confirmation and ensuring that dates and item numbers are correct. You must take good care of the cabin, camping plot, or tent site and follow the regulations that apply. You are responsible for any damages that occur to the cabin and its inventory, camping plot, or tent site through your or someone in your party's carelessness. You are also responsible for ensuring that everyone staying or present in your cabin, camping plot, or tent site follows the campsite's rules regarding silence, etc. If you violate the rules of conduct, we have the right to evict you from the site with immediate effect.
You may not use the cabin, camping plot, or tent site for anything other than what was agreed upon at the time of booking. Nor let more people stay overnight than what was stated at the time of booking. You must clean the cabin according to instructions. If you do not do this, cleaning will be performed at your expense, and we will invoice you SEK 2500.
Natural Disasters, War, Strikes, etc.
Both you and we have the right to withdraw from the rental agreement if the cabin, camping plot, or tent site cannot be provided due to natural disaster, acts of war, labor market conflict, prolonged interruptions in water or energy supply, fire, or similar events that neither you nor we can foresee or influence. We are then obliged to refund you the total amount of your booking minus any benefit you may have had from the cabin, camping plot, or tent site.
We reserve the right to change prices, typographical errors, and changes that are not known to date.